Job Detail

ITIL Process Improvement Manager – Luxembourg

ITIL Process Improvement Manager – Luxembourg
Category : ITIL Process Improvement Manager Salary : Experience(s) :  Year


About ITIL Process Improvement Manager – Luxembourg

Job Type Permanent
Rate/Salary Competitive Remuneration Package
Contact Name Janisha

ITIL Process Improvement Manager – Luxembourg

Languages: ENGLISH only

Skills and Experience:

  • University degree in business, computing or related fields
  • Minimum of 5 years of relevant process management experience
  • Minimum of 3 years’ experience in leading cross functional teams and proven successful track record
  • Experience in managing Identity & Access Management activities
  • Management experience or proven ability to manage a multicultural team
  • Having the following certification is considered an advantage:
    • ITIL Certification
    • Project Management Certification, either Prince 2 or PMP/PMI
  • Knowledge of lean process improvement methodologies is an advantage

Description of work:

  • Define and propose policies applicable to IT service management and Identity & Access Management
  • Follow best practises and LEAN methodologies related to ITIL processes implementation:
    • Suggest additions or amendments to the IT Department’s service management strategy and related processes
    • Take ownership of the process improvement projects and act as a key driver to enhance service delivery and promote continuous improvement culture in the Service Management process area
  • Coordinate and evaluate strategic projects in own domain and ensure a high quality of deliverables
  • Coordinate, supervise and execute end-to-end transversal IT processes based on the ITIL framework, in order to support the delivery of IT services:
    • Coordinate the team of process managers and ensure that process improvement projects are delivered on time and according to requirements
    • Manage communication and quality measurement related to processes in the Unit’s scope
    • Provide oversight and reporting to IT management
    • Drive communication on process improvement and process management
    • Drive change management in the organisation during the implementation of process changes
  • Manage and develop staff members in the Operational Processes Unit to achieve the strategic objectives
  • Ensure the realisation of the initiative within the set scope, time and budget

Please send your CV to and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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